General Terms and Conditions
Article 1 – Definitions
In these terms the following definitions apply:
1.1. The Entrepreneur is Life is Sweet; natural or legal person offering products to Consumers;
1.2. The Consumer is: the natural person who enters into distance contract for the purchase of products for personal use and not for manufacture or resale;
1.3. Distance contract an agreement in which, in the context of a system for distance selling of products organized by Life is Sweet, all communication is done
exclusively through the use of one or more means of distance communication, until the conclusion of the agreement;
1.4. Means of distance communication: means that can be used to conclude an agreement, without the Consumer or Life is Sweet being in the same area simultaneously;
1.5. Consideration period: The period within which the Consumer can exercise his right of withdrawal;
1.6. Right of withdrawal: the ability for Consumers within the consideration period to waive the distance contract;
1.7. Duration transaction: a distance contract relating to a series of products, of which the supply and/or purchase are spread over time;
1.8. Durable medium: any means that enables the Consumer or Life is Sweet to store information directed at him personally in a way that allows the future consultation
Article 2 – Identity of the Entrepreneur
2.1. Name of the Entrepreneur: Life is Sweet
2.2. Post address: Vierlinghweg 80, 2661TX, Lansingerland, The Netherlands
2.3. Return address: Vierlinghweg 80, 2661TX, Lansingerland, The Netherlands
2.4. Telephone number: +31 (0)6 3732 2675
2.5. Availability: From Monday to Friday, from 9:30 am to 17:30 pm
2.6. Email address: email@example.com
2.7. Chamber of Commerce The Hague, The Netherland, number 55620515
Article 3 – Applicability
3.1. These General Terms and Conditions are applicable to each offer from Life is Sweet and any distance contracts between Life is Sweet and the Consumer.
3.2. Before entering the distance contract, the text of these General Terms and Conditions will be made available.
If this is not reasonably possible, it will be indicated, before entering the distance contract, that the General Terms and Conditions are available for viewing at Life is Sweet and, at the Consumer’s request, it will be sent free of charge to the Consumer.
3.3. If the distance contract is entered into electronically, notwithstanding the previous paragraph and before the distance contract is entered into, the text of these General Terms and Conditions will made available electronically in such a way that the Consumer can store the information in a simple way on a durable medium.
If this is not reasonably possible, it will be indicated, before entering the distance contract, where the General Terms and Conditions are available for viewing and, at the Consumer 's request, will be sent electronically without any addition charge.
3.4. In the event that specific product or service conditions apply besides the General Terms and Conditions, the second and third paragraph shall apply and, in the event of conflicting terms, the Consumer can always rely on the most favourable applicable term.
Article 4 – The Offer
4.1. If an offer has a limited duration or is subject to conditions, this will be explicity stated in the offer.
4.2. The offer contains a complete and accurate description of the products. The description is sufficiently detailed to allow a proper assessment of the offer by the
Consumer. If Life is Sweet uses images, these are true refelction of the products. All images, photos, drawings, data concerning weights, dimensions, colours, etc. herefore only give an approximate as accurate as possible, are indicative, and cannot give rise to compensation. Obvious mistakes or errors in the offer do not bind Life is Sweet.
4.3. Each offer contains as much information as possible that it is clear to the Consumer what rights and obligations are attached to accepting the offer.
This concerns in particular:
4.3.1. the price, including taxes;
4.3.2. the shipping cost;
4.3.3. delivery time;
4.3.4. the method of payment;
4.3.5. delivery company;
4.3.6. the time schedule of delivery by means of a track and trace code
4.3.7. whether the right of whitdrawal applies;
4.3.8. the possible languages, other than Dutch, in which the contract can be concluded;.
5 - The Agreement
5.1. Subject to the provisions of paragraph 4, the agreement is concluded at the time that the Consumer accepts the offer and meets the corresponding conditions.
5.2. If Consumer accepts the offer electronically, Life is Sweet will immediately confirm acceptance of the offer electronically.
As long as receipt of this acceptance has not been confirmed, the Consumer may rescind the agreement.
5.3. If the agreement is created electronically, Life is Sweet will take appropriate technical and organizational measurements to protect the electronic transfer of data
and he will ensure web enviroment.
5.4. Life is Sweet is - within legal limits - entitled to a motivated refusal of the order or to request additional conditions for this.
5.5. Life is Sweet will send with the product or service the following information, in writing or in such a way that the Consumer can easily store this information on a
5.5.1. the contacting address of the establishment of Life is Sweet where Consumers can go with complains;
5.5.2. the condition in which, and how the Consumer can exercise his withdrawal right, or a clear statement regarding the exclusion of the right of withdrawal;
5.5.3. information on existing after sales services and warranties;
Article 6 – Withdrawal right upon delivery of
6.1. When purchasing products, the Consumer has the right to dissolve the order without statement of reason, for at least fourteen days. This period starts the day after reception of the product by or behalf of Life is Sweet.
6.2. During this period the Consumer will carefully handle the products and packaging. The Consumer will only unpack the product as needed to assess whether he wishes to keep the product. If the Consumer exercises his right off withdrawal, the Consumer return the product and all accessories and – if reasonable possible – in its original condition and packaging to Life is Sweet, according to reasonable and clear instructions provided by Life is Sweet.
Article 7. – Cost in case of withdrawal
7.1. If the Consumer exercises his right of withdrawal, Life is Sweet will not charge additional cost. Shipping cost for the return shipment, made by Consumer, shall be borne by Consumer.
7.2. If the Consumer have made a payment, Life is Sweet will refund this amount as soon as possible, but not later than 3 days after the return or cancellation.
Article 8 - Exclusion of withdrawal right
8.1. If the Consumer does not have the right of withdrawal, this can only be excluded by Life is Sweet if Life is Sweet has clearly stated this in the offer, at least before the conclusion of the agreement.
8.2. Exclusion of the right of withdrawal is only possible for products that are on sale / special offer;
8.4. If the returned products are incomplete or damaged;
8.5. If returned packages by the Consumer have insufficient postage they will be refused and returned unopened at the expense of the Consumer;
Article 9 – The price
9.1. Life is Sweet can only change the prices of the products before the purchase is concluded, except for price changes due to changes in tax rates or if they are the result of law or regulation.
9.2. All our prices include VAT.
10 – Compliance and Warranty
10.1. Life is Sweet guarantees that the products meet the specifications listed in the offer, the reasonable requirements of reliability and/or utility and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement.
10.2. Guarantees offered by Life is Sweet, Manufacturer or Importer do not affect the rights and claims the Consumer may assert against Life is Sweet in accordance with the law and/or the distance contract, concerning a breach of the obligations of Life is Sweet.
Article 11 – Delivery and execution
11.1. Life is Sweet will take the utmost care in the reception and execution of orders of products and services.
11.2. The place of delivery is the address that the Consumer has provided to Life is Sweet.
11.3. For security reasons, unfortunately no packages are delivered to a PO box number.
11.4. Subject to what is stated in Article 4 of these general Terms and Conditions, Life is Sweet will execute accepted orders with due haste, but not later than 3 working days, unless a longer delivery period is agreed upon.
11.5. If the delivery is delated or if an order is not or only partially carried out, the Consumer received notification as soon as possible after the order was placed. In that case the Consumer has the right to terminate the agreement without cost.
11.6. In case of termination in accordance with the preceding paragraph, Life is Sweet will repay the amount the Consumer has paid as soon as possible but not later than 3 working days after termination.
11.7. If delivery of an ordered product proves impossible, Life is Sweet will be reported the Consumer in a clear and comprehensible way. In that case, Life is Sweet will repay the amount the Consumer has paid as soon as possible but not later than 3 working days after the report.
11.8. The risk of damage and/or loss of products until the time of delivery rests with Life is Sweet, unless otherwise expressly agreed.
11.9. Delivered goods may differ in dimensions, weight or colour because it could be conceivable that a screen does not display colours correctly. All images, photos, drawings, data regarding weights, dimensions and colours, are only approximate, are indicative, and cannot give rise to compensation.
Article 12 – Payment
12.1. Unless otherwise agreed in advance, delivery of orders will only take place by means of the payment methods specified with the payment.
12.2. The Consumer has the duty to immediately report inaccuracies in payment details provided or stated.
Article 13 – Complaints
13.1. Complaints about the implementation of the agreement or the products received must be submitted to Life is Sweet as soon as possible, fully and clearly described, after the Consumer has discovered the defects.
13.2. Complaints submitted to Life is Sweet will be answered as soon as possible but no later than within 3 working days, calculated from the date of receipt.
13.3. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.
Article 14 – Guarantee
14.1. All warranties are limited to a period of one year from the original purchase date and with proof of purchase.
14.2. Life is Sweet cannot be held liable for damage caused by normal wear and tear of the products, any consequential damage, indirect damage or specific damage of any kind.
14.3. Life is Sweet cannot be held liable for damage caused by incorrect or incorrect use of the product, damage to the product caused by an accident or thoughtless action, the fitting of unauthorized parts, modifying the product, or other circumstances where Life is Sweet has no control over.
14.4. The Consumer must give Life is Sweet the opportunity to inspect, repair or replace the defective article, at the discretion of Life is Sweet.
14.5. The Consumer must send or hand over the relevant product at his own expense to a service centre designated by Life is Sweet, including proof of purchase, a clear description of the complaint, full name and address details, email address and telephone number.
14.6. Repair work by third parties or established attempts to do so, so outside the designated service centre of Life is Sweet, cancel any right to warranty.
Article 15 - Customer database
15.1. If you place an order with Life is Sweet, the Consumer's data will be included in the Life is Sweet 's Customer base. Life is Sweet adheres to the Data Protection Act and will not provide your information to third parties.
15.2. Life is Sweet respects the privacy of his Customers and ensures confidentiality of your personal information.
15.3. In some cases, Life is Sweet can use a mailing list. Each mailing will contain instructions to remove yourself from this list.
Article 16 - Copyright
16.1. The products of Life is Sweet may not be sold under a different name without the written permission of Life is Sweet.
16.2. The use of text and photos from Life is Sweet 's website may not be reproduced and / or made public by means of print, photocopy or in any other way, without the prior written consent of Life is Sweet.
16.3. Intellectual and industrial property rights to the products delivered by Life is Sweet must be fully and unconditionally respected.
Article 17 – Disputes
17.1. Agreements between Life is Sweet and the Consumer on which these General Terms and Conditions apply, are subject only to Dutch law.